Eoghan McCabe (Customer Messaging / SaaS) at Intercom — San Francisco, United States
Eoghan McCabe co-founded Intercom in Dublin in 2011, building a customer messaging platform that put personal, conversational communication at the heart of software products. Intercom became the go-to tool for in-app messaging, live chat, onboarding, and customer support. McCabe stepped down as CEO in 2020 and returned in 2022 to lead Intercom's transformation into an AI-first customer service platform. The company launched Fin, its AI agent, in 2023 to considerable market reception.